Privacy Policy 

This Privacy Policy explains how Eurotraveller Hotel Ltd (“we”, “our”, “us”) collects, uses, and protects the personal information you provide when making bookings online, by telephone, or in person at our hotel branches. 

Eurotraveller Hotel Ltd is committed to protecting your privacy. Any personal data you provide will only be used in accordance with this statement. We may update this policy from time to time by posting changes on this page, so we encourage you to review it regularly to ensure you are happy with any changes. 

Data Controller: Eurotraveller Hotel Ltd, 194–202 Old Kent Road, London, SE1 5TY. 
Email: info@eurotravellerhotel.com 

 

Information We Collect 

We may collect and process the following information when you book or interact with us via our website, telephone, or hotel branches: 

• Guest/booker’s name(s) 

• Company/booking company name, website, and address 

• Contact details: email address, telephone or mobile number 

• Date of birth 

• Passport number (for international guests) 

• Tax/VAT number 

• Booking history 

• Payment information (card details stored securely via a tokenised system – no card details are stored directly by us) 

• Identification documents (e.g. passport, driving licence, photo work ID) – checked at arrival but not stored 

• Gender 

• Disability requests and special guest requests 

• Customer correspondence and feedback 

• Information from surveys or offers 

• Website activity data (session duration, frequency of visits, date and time of visits) 

We do not collect any other special category personal data, except gender and disability information where voluntarily provided. 

 

If You Fail to Provide Personal Data 

Where we are required by law or contract to collect personal data and you do not provide it, we may be unable to provide services (such as fulfilling a booking). In such cases, we may have to cancel your booking or service, but we will notify you if this applies. 

 

How We Collect Data 

Your personal data may be collected through: 

• Direct interactions – by phone, post, email, our website, or in person at our branches 

• Enquiries or bookings made directly with us (online, in branch, by email or phone) 

• Opt-in to email marketing, newsletters, or offers 

• Guestline booking engine linked to our website 

• Feedback surveys (online or in branch) 

• Third-party sources, including: 

• Online Travel Agencies (OTAs) such as Booking.com, Expedia, Agoda, HRS, Hotelbeds, Laterooms, Tourico Holidays, TripAdvisor, Maxirooms 

• Google Analytics (owned by Google, based outside the UK/EU) 

• Advertising networks and search engine providers 

• Payment, technical, and delivery service providers 

 

How We Use Your Personal Data 

We will only use your personal data where permitted by law, typically: 

• To process bookings, payments, and communicate booking confirmations or updates 

• To send details of new, amended, or cancelled bookings 

• To provide requested information and respond to enquiries 

• To send reminders and updates regarding your stay 

• To verify your identity at check-in (using photo ID/passport details where required) 

• To comply with legal obligations (e.g. sharing data with local authorities or law enforcement if required) 

• To manage cancellations, no-shows, or incidental/damage charges 

• To improve services through guest feedback and surveys 

• To send promotional offers or newsletters where you have opted in 

• To ensure accessible services and support guest needs (e.g. disability requests) 

 

Data Storage & Security 

• All booking data is stored securely via Guestline Ltd (Rezlynx system), which is UK GDPR compliant. 

• Data is stored behind firewalls, antivirus protection, and systems tested as part of PCI DSS compliance. 

• Our website uses SSL encryption throughout. 

• Credit/debit card details are tokenised by Guestline and OTAs – we never store card details directly. 

• Access is restricted to authorised staff only. 

• Hard copies (where legally required, e.g. for tax purposes) are securely stored for up to 7 years. 

• Pre-authorisations may be held on cards during your stay and up to 72 hours after checkout. 

 

Cookies 

We use cookies to improve your browsing experience, analyse website traffic, and tailor services. Cookies do not give us access to your computer or personal information beyond what you choose to share. 

We use: 

• Traffic log cookies to analyse site usage 

• Google Analytics (data processed outside the UK/EU – see Google’s privacy policy) 

You can accept or decline cookies via your browser settings. Please note, disabling cookies may affect website functionality. 

 

Controlling Your Personal Information 

You have the right to: 

• Opt in or out of marketing communications at any time 

• Access the data we hold about you 

• Request correction of inaccurate or incomplete data 

• Request deletion of your personal data (“right to be forgotten”) 

• Restrict or object to certain types of processing 

Requests should be made in writing to info@eurotravellerhotel.com or to: 
Eurotraveller Hotel, 194–202 Old Kent Road, London, SE1 5TY 

We may need to verify your identity before processing requests. 

 

Third-Party Links 

Our website and booking engine may contain links to external sites, including OTAs. We are not responsible for the privacy practices of those websites. Please check their privacy policies directly. 

 

Data Retention 

We keep personal data only as long as necessary for legal, contractual, or service-related purposes: 

• Booking records and invoices – up to 7 years (tax/legal requirement) 

• Marketing data – until you withdraw consent 

• Guest profiles – to enhance repeat bookings, unless deletion is requested 

 

What Happens If You Do Not Accept This Policy? 

If you do not agree to this Privacy Policy, we will be unable to process your booking or provide services. You may still book via OTAs, but data provided there will also be subject to their own privacy policies. 

Scam messaging or phising emails 

Due to the increase in scammers and phishing targeting hotels, travel agents, and guests, we would like to bring the following to your attention:

The hotel will only call or message from the official UK telephone number or whatsapp number via Canary.  The email would also end with the official hotel domain: @eurotravellerhotel.com.  See contact us page for official numbers. 

The hotel does not ask guests to reconfirm their booking, re-enter details provided at the time of booking, or provide card details again. All bookings are prepaid at the time of booking. Any additional purchases made after the booking will be charged either through the “Manage My Booking” option or directly at the hotel.

We may send payment links via email or WhatsApp for upgrades or additional services; however, these links are only sent with prior agreement between the guest and the hotel. 

If you receive any email, WhatsApp message, SMS, or phone call asking for your personal or card details that have not been agreed with the hotel through official communication channels, please contact the hotel immediately and do not engage with the message or call.

Contact 

For questions or concerns about this Privacy Policy, please contact: 
Eurotraveller Hotel Ltd 
Email: info@eurotravellerhotel.com